Privacy Policy

Dear Customer,

Here at AlpDelivery.ch, we understand that making online transactions can come with risks. You need to trust the company that you're working with to provide the best service and to keep your data safe. So, to put your mind at ease, we're committed to protecting your privacy by making your security our number one priority.

Information Provision
AlpDelivery.ch collects personal information about the traveler, which is obligatory in order to ensure successful fulfillment of the required transfer reservation. For making a booking, we will need lead passenger name, number of the passengers, phone number, e-mail address, payment (Credit card, Paypal, Bank transfer, Secure link), flight number or pickup time and accommodation details.

We will also request payment information from you to arrange the delivery services. The payment could be made via Credit card, PayPal, Bank transfer or Secure link. Please be assured that all details required for the booking will be held on a secure system with limited access.

Who Gets the Information?
The information is provided to ARATOURS SA (an umbrella company for AlpDelivery.ch) when you are making the booking request.

Personal Information Sharing
AlpDelivery.ch does not sell or pass your personal information to any third party.

Information Updates
If you need to make any additional updates to already provided information, please, send us an e-mail at info@alpdelivery.ch or call our customer service team on +41 58 580 0776.

Financial Transaction Security
For online payments, we use Concardis pay engine, which is secured by https communications protocol. This means that while sending the information from your computer/phone to our servers, the site uses encryption, and the entered Credit Card details remain safe.

Responses to Quotes / Questions / Suggestions
AlpDelivery.ch will contact you with any queries about your delivery using the email address that you’ve provided. Therefore, you must ensure that your personal email address is correct when inputting it into our system to receive accurate updates.

E-mails concerning News and Marketing
When you subscribe to our website, we will regularly send you news regarding our company’s offers. If you do not want to receive these e-mails, you can unsubscribe.

Other websites
When you click the links presented in our partners’ page, the following privacy policies cannot be applied. Each partner may have its own privacy policy and we advise reading this information independently for each site.

Compliance
We regularly review the company’s compliance with this privacy policy. We highly appreciate any feedback, as it will assist us in improving our service. Any complaints received are fully investigated by our team and resolved to the best of our ability and satisfaction of the customer.

Changes
Our Privacy Policy may undertake certain changes from time to time. All the changes will be available on this page for your observation.

Terms & Conditions
Please, also visit our Terms & Conditionssection establishing the use, disclaimers, and limitations of liability governing the use of our website.

Consent
When you decide to use services provided by AlpDelivery.ch, you consent to all the points introduced above.