+41 58 580 0776

Privacy Policy

Dear Customer,

We understand that making online financial transactions nowadays is rather risky and claims a great deal of trust towards the company. Our company is committed to protect your privacy by making the security of our clients’ information one of its most important priorities.

Information Provision
AlpDelivery.ch collects personal information about the traveler, which is obligatory in order to ensure successful fulfillment of the required transfer reservation. For making a booking, we will need lead passenger name, number of the passengers, phone number, e-mail address, payment (Credit card, Paypal, Bank transfer, Secure link), flight number or pickup time and accommodation details.

Who gets the information?
The information gets ARATOURS SA (an umbrella company for AlpDelivery.ch) when you are making the booking request.

Personal Information Sharing
AlpDelivery.ch does not sell or pass your personal information to any third party.

Information Updates
If you need to make any additional updates to already provided information, please, send us an e-mail at  info@alpdelivery.ch or call by our customer support number +41 58 580 0776.

Financial Transaction Security
For online payments, we use Concardis pay engine, which is secured by https communications protocol. This means that while sending the information from your computer/phone to our servers, the site uses encryption, and the entered Credit Card details remain safe.

Responses to Quotes / Questions / Suggestions
For answering to any received issues or questions, AlpDelivery.ch uses the e-mail address that is provided by your side. Therefore, please make sure that your personal e-mail address is correctly worded.

E-mails concerning News and Marketing
When you subscribe to our website, we keep regularly sending you news regarding our company’s offers and discounted transfers. If you do not want to receive any of these e-mails, you can unsubscribe at any moment you wish.

Other websites
When you click the links presented in our partners’ page, the following privacy policies cannot be applied anymore. We advise to read the privacy policy of the visited site before using or sharing your personal information. This point applies, if we will have a partner page.

We regularly review the company’s compliance with this privacy policy. We highly appreciate any feedback, as it will assist us in becoming better at what we do. We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution in case of caused inconveniences. The staff follows up any complaint received from the customer, until the issue is settled down and we have a satisfied client.

Our Privacy Policy may undertake certain changes from time to time. All the changes will be available on this page for your observation.

Terms & Conditions
Please, also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

When you decide to use services provided by AlpDelivery.ch, you consent to all the points introduced above.